10 Reasons Why the Call Center Service Model No Longer Works
- February 13, 2013
- Posted by: Lee Tampkins
- Category: Customer Service
The Call Center approach for mass customer service is turning out to be a bad idea. Let’s look at 10 reasons why the typical call center is slowly turning customers away.
The Latest from Twitter
A little perspective - In 1955 you'd need about 62,500 punched cards to store a single high resolution photo taken with today's smart phone. https://www.computerhistory.org/revolution/memory-storage/8/326/924